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Consumer Compliance/CRA

The Consumer Compliance and CRA unit and staff provide:

  • Onsite examinations of state member banks to ensure compliance with a variety of consumer protection laws.
  • Examiner review of bank policies and procedures, consumer files, and other documents, and they verify that banks provide disclosures in a timely and accurate fashion.
  • Expertise on regulatory requirements and complaint procedures to financial institutions and consumers.

Consumer Compliance



Help for Consumers

Visit the Federal Reserve Consumer Help website to file a complaint about a bank, find an answer to a banking question, or speak with a representative.

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Federal Reserve Consumer Help