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Directory of Contacts

General Information

  • Bank Operator: (215) 574-6000
  • Customer Service for Financial Institutions: (877) 574-1776
  • Check Adjustments Customer Support:
    877-FRB-CHKS or 877-372-2457
  • Mailing Address:
    Federal Reserve Bank of Philadelphia
    Ten Independence Mall
    Philadelphia, PA 19106-1574
  • Online Contact Form
  • Website Inquiries E-mail

Audit Confirmation Requests

  • Fax: (215) 574-3924

Business Development

Account Executives:

Financial Services Industry Relations:

Cash Services

Packaging requirements, posting of credit for cash deposits, special requests, and differences.

Check Business

Forward and return checks, electronic check services, and adjustment requests.

Community Affairs

Assists financial institutions, community representatives, and government officials to understand community economic development issues.

Consumer Complaints

Contingency Planning

  • Business Continuity Staff E-mail
  • Phone: (215) 574-3971 or (215) 574-3785
  • Fax: (215) 574-3468
  • 24-Hour Depository Institution (DI) Hotline: (800) 869-0011

The Customer Service division remains your primary point of contact during contingencies, including inclement weather.

If you are unable to reach Customer Service, we might be experiencing a service disruption. Call our 24-hour DI hotline; a recorded message will tell you the status of our operations.

Credit & Risk Management

  • Discount Window: Contact staff with issues related to collateral requirements, outreach program, borrowing documents, and discount window loan requests.
  • Payment System Risk: Contact staff with issues related to payments system risk, collateral requirements, account balance monitoring system (ABMS), outreach program, clearing balances, mergers contact, and institution contact lists.
  • Reserve Requirements: Contact staff with issues related to reserve requirements, outreach program, overnight overdrafts, deficiencies, institution contact lists, and as of adjustments.

Financial and Regulatory Reporting

Guidance on reporting requirements and related regulations.

Financial Management Services

Statement of account, billing statement, cash management reports, or any other accounting information.

Media Inquiries

Money in Motion Exhibit

Publications

Regulations

Research Library

Current and historical information on interest rates and banking and economic issues.

  • Phone: (215) 574-6540

Treasury Services

Definitive Collateral Transactions:

Treasury Investment Program (TIP):

  • TIP National Customer Service:
    (888) 568-7343